To deliver excellent customer experience at the designated station (including park and ride facility) or on the train. This includes resolving customer complaints, providing assistance to passengers in need or physically challenged, providing information, administering…

To protect revenue and deliver an excellent customer experience that contributes to meeting annual targets for the following KPIs: • A1: Passenger Satisfaction • A3: Complaints per 100,000 boarding • B2: Permanent passenger information on trains • F5:…